These general conditions of sale (hereinafter “General Conditions”) govern the commercial relations between Caves Gales SA, a public limited company, established and having its registered office at L-5690 Ellange-Gare, 6, rue de la Gare, Luxembourg, registered in the Luxembourg Trade and Companies Register under number B.4038, represented by its board of directors currently in office (hereinafter “the Company”), and any non-trading natural person from their registration as client (hereinafter “Client”) on the “gales.lu” online sales website offered by the Company (hereinafter the “Site”).
The General Conditions apply to all products and services offered by the Company via the Site.
They form, together with any other document to which the General Conditions refer and which can also be consulted on the Site, a contractual document.
Use of the Site is reserved only for non-commercial individuals aged 18 or over.
The General Conditions are applicable from their posting. By registering on the Site and during each order, the Customer acknowledges with a "click" that they have had access to the General Conditions, have read them, have understood the terms and accept them in their entirety.
Conditions for placing an order
You declare that you are at least 18 years old and have the legal capacity or hold parental authorization allowing you to place an order on the site. Any order placed on the site must correspond to the normal needs of a household.
Stages of contract conclusion
After placing your order, We will send You an email confirming the details of your order and informing You of the possibility of modifying your order (in particular adding or deleting an item) until the date of dispatch of your order. articles.
We will notify you by email when your articles have been sent. This e-mail constitutes our acceptance of your order and thus forms the sales contract between Us and You.
Price, availability and delivery
Our prices are expressed in euros and include VAT: 14% (for wines), 17% (for sparkling wines and spirits) and 3% (for non-alcoholic drinks) included.
Delivery in Luxembourg is free.
For any delivery abroad, additional transport and customs clearance costs will be required. So that we can submit a price offer for delivery to your country, we ask you to contact our customer service directly by phone + 352 23 69 90 93 or by e-mail: firstname.lastname@example.org
We can accept your orders while stocks last. We cannot provide You with more details on this availability. The delivery times are given as an indication and in no case We can not guarantee these times.
If, despite our vigilance, the items are unavailable, We will notify You by e-mail as soon as possible. (i) In the event of unavailability within the time limits indicated, We reserve the right to contact You and offer you a replacement item of equivalent quality and price. In the event that We cannot provide You with an item of equivalent quality and price, You may cancel your order. (ii) in the event of permanent unavailability, and if We cannot provide You with an item of equivalent quality and price, Your order will be automatically canceled.
We remind you that your payment card is debited at the time of your order. In the event that an item is not available and no replacement item can be delivered to You, the Company undertakes to reimburse you for the amount of your order.
Despite our best efforts, a small number of the items on Our Site may contain a pricing error. Please be assured, however, that We do price verification as part of the shipping process for your item.
If the corrected price is lower than the price displayed on the Site, We will apply the lowest price to You and send You Your item. If the corrected price is higher than the price displayed on the Site, We will notify You and proceed with the cancellation of Your order unless You choose to accept the order at the new price.
Any order placed on the Site and delivered outside Luxembourg may be subject to possible taxes and customs duties which are imposed when the package reaches its destination. These customs duties and any taxes related to the delivery of an item are your responsibility and are your responsibility. We are under no obligation to check and inform You of applicable customs duties and taxes. To find out about them, We advise You to check with the competent authorities in your country.
You can pay for your order by payment card on our website. Credit card payments are secured through the transaction company Six Payments.
Cards issued by banks domiciled outside Luxembourg must be international bank cards.
We undertake to take back any product that does not suit against delivery of a credit note.
This commitment is limited to the year of delivery of the product, the invoice being proof.
In the event of delivery of an item that does not comply with your order or is damaged during transport, please contact us.
Retention of title
The delivered goods will remain our property until You have fulfilled all your obligations against us, and in particular until full payment of the price.
Guarantees and liability
We decline all responsibility in the event that the delivered item does not comply with the legislation of the country of delivery.
We are committed to providing all the care in use in the profession. However, we cannot be held liable in the event of a breach of our contractual obligations due to a fortuitous event or a case of force majeure as defined by the case law rendered by the Luxembourg courts.
In the event of non-substantial differences between the photos presenting the products on our Site, texts and illustrations and the items ordered, our responsibility will not be engaged.
We implement all the means at our disposal to ensure the services covered by these general conditions of sale. We are responsible for any direct and foreseeable damage at the time of use of the site or of the conclusion of the sales contract between Us and You. Under no circumstances shall We incur any liability for loss of profits, commercial losses, loss of data or loss of profit or any other indirect damage or which was not foreseeable at the time of use of the Site or of the conclusion of the contract. of sale between Us and You.
The limitation of liability referred to above is inapplicable in the event of fraud or gross negligence on our part, in the event of bodily injury or liability for defective products.
Site access license
We grant You a limited license to access and use the site for Your personal use. Under no circumstances are You authorized to download or modify all or part of this site without our express written permission. This license does not allow You to use, for sale or for any other commercial use, this site or its content (products listed, descriptions, prices, downloading or copying information on behalf of another merchant, use of data, software, graphics, images, texts, photographs, tools).
This site or any part of this site may not be reproduced, copied, sold or exploited for commercial reasons without our express written permission.
You must not use techniques allowing to copy a mark, a logo or any other information (in particular images, text, models) of which We are owners without our express and written agreement. You must not use meta tags or any other "hidden" text containing our name, our brand or that of the companies of our group without our express and written consent. Any unauthorized use will terminate the license We have granted You.
We authorize You, on a non-exclusive and revocable basis, to create a hypertext link pointing to the home page of the Site on the condition that this link cannot create for Us, or our products or services, a false, pejorative character. or which may cause harm to Us. Under no circumstances will the creation of this hypertext link engage our responsibility, in any capacity whatsoever, for the content of your site. Any use in your link of our logo, brand or graphics requires our express written permission.
Comments, reviews, communications and other content
Users of this site may send us criticisms, comments or other content; Submit suggestions, ideas, questions or any other information to us as long as such content is not illegal, obscene, abusive, threatening, defamatory, infringing on intellectual property rights, or harmful to third parties and does not consist or does not does not contain computer viruses, political activism, commercial solicitations, mass mailings, channels or any other form of "spam". You must not use a false email address, impersonate any person or entity, or lie about the origin of the content.
Protection of personal data
We are committed to protecting your personal data. All personal data concerning You that We have collected is treated with the strictest confidentiality, in accordance with the provisions of our personal data protection policy.
Applicable law and competent jurisdiction
These general conditions of sale are subject to Luxembourg law. All disputes relating to the commercial relationship existing between You and Us are subject to the exclusive jurisdiction of the Luxembourg courts.